Refund Policy

Shoosic – Return & Exchange Policy

At Shoosic, we strive to ensure our customers are satisfied with their purchases. Please review our return and exchange policy below.

1. Eligibility for Return or Exchange

All products purchased from Shoosic are eligible for return or exchange according to the conditions stated in this policy.

2. Product Condition

To qualify for a return or exchange:

  • The product must be in its original condition.

  • The product must be unused.

  • The product must be returned in its original packaging.

3. Return & Exchange Period

  • Returns: Within 3 days from the date of purchase.

  • Exchanges: Within 7 days from the date of purchase.

4. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact us through the Contact Us page or via our customer service phone number.

  2. Send a photo of the product.

  3. Include the following information:

    • Order number

    • City

    • Full address

5. Damaged or Incorrect Products

If the product you received:

  • Is damaged,

  • Has a manufacturing defect, or

  • Is different from the product shown on our website,

We will replace the product or issue a full refund.

6. Product Expectations

Shoosic is not responsible for any expectations regarding product use that are not mentioned on the product page of our website.

7. Refund Policy

If the customer requests a return without any defect or issue with the product:

  • A 30% deduction will be applied, or a minimum of 25 MAD, to cover handling and logistics costs.