FAQ – Frequently Asked Questions

How can we help you?

Here you can find answers to the most frequently asked questions about shopping at Shoosic.

When will my order arrive?

Delivery time depends on the shipping company and the delivery location.

• Orders are usually delivered within 1 to 3 business days in major cities.

• In some cases, delivery may take up to 3–7 days, depending on the shipping method and destination.

Do you offer international shipping?

Currently, we deliver only within the country and to selected cities listed on our delivery page.

However, if you need international shipping, you can contact our support team via WhatsApp with the following details:

• Product name

• Product weight

• Delivery country

Our team will help calculate the international shipping cost.

What if my product has a manufacturing defect?

If you receive a product with a manufacturing defect, please review our Return & Exchange Policy.

If the return request is approved:

• The product will be returned according to the policy conditions.

• The shipping cost may be refunded depending on the situation.

Can I order large quantities? Do you offer discounts?

Yes. Shoosic offers special pricing for bulk orders.

Customers ordering large quantities may receive a discount between 10% and 20% on selected products.

To request a bulk order:

• Contact us through the Contact Us page

• Provide the product name and required quantity

Our team will assist you with pricing and delivery options.